You've got a question. We've got answers.
Below are the basics of getting started with us!
What locations do you work in?
In order to meet for telehealth, you must be physically located in the states your provider is licensed in. Please see the individual provider's page for these locations.
Do you accept insurance?
Heidi, Kytana, Miranda, and Zoe are in-network with Cigna and United Health plans; however, we do not accept Medicare or Medicaid plans. It is your responsibility to contact your insurance to confirm that mental health services are covered and that the provider is in-network. Jenn does not accept any insurances at this time.
If we are not in-network with your insurance, you may be eligible to utilize your out-of-network benefits for reimbursement. You can call your insurance company to see if this is an option by asking what they will reimburse for a code of 90791 (intake) or 90837 (individual sessions). A Superbill will be provided monthly to assist with this process. The only exception to this is Medicare, as all providers are currently opted out, so you cannot receive a Superbill.
What are your self-pay rates for services?
Heidi, Kytana, Miranda, and Zoe
All new clients must complete a 60-minute intake session at a rate of $210.
Individual 55-minute sessions are $180 per meeting.
Frequency is determined collaboratively at intake.
Jenn
All new clients and families must complete a 60-minute intake assessment at a rate of $175.
Individual 55-minute sessions are $150 per session. Family 55-minute sessions are $175 per session.
Caregiver sessions are priced based on length of meeting.
Theraplay© services are $160 per session.
Frequency is determined collaboratively during intake.
Can I meet with my potential therapist before the first session?
Yes! We offer a free 15-minute consultation to all prospective clients to make sure it's a fit, discuss logistics, and answer any questions.
What do I need to do for my first session?
After scheduling your intake session, we will send you a link to our online, HIPAA compliant platform, Simple Practice, to complete the intake paperwork. This paperwork reviews demographic information, informed consent, confidentiality, late cancel/no show fees, and other policies. This must be completed prior to the first session, or we will have to use session time to complete it.
What do sessions typically look like?
The intake session is primarily information gathering and getting to know one another. We work with every client to develop goals that you want to work on in therapy. We will use those goals to help guide each 60-minute follow-up session, which include a combination of processing through things, education on different skills and techniques, and collaboration on what is working/not working.
What forms of payment do you accept?
Payment can be completed via the Simple Practice platform utilizing credit, debit, or HSA/FSA cards. All fees will be collected at the time of service.
How long will I need treatment for?
There is no timeframe for recovery, so it's hard to say how long we will work together. This is why we set goals with each client. Once we reach those goals, we re-evaluate and determine if there are new goals that you would like to work on.
Do you coordinate with my other providers?
Yes! Other providers may be your primary care physician, dietitians, psychiatrist, a loved one, or different specialists. A release of information (ROI) will be completed for each provider you would like us to collaborate with.
Did we miss something?
Please send any additional questions to heidi.hartig@cacticounseling.com!